Mark - Review Cards - Page 3 of 7

Why Engaging With Customers can Help you Build a Trusted Brand

A person is holding a smartphone with their hand and is about to tap the screen. The phone display shows a five-star review with the text "FIVE STAR PRODUCTS & SERVICES" and a positive customer feedback message.

Consumer engagement is happening everywhere, from social media platforms, review sites and, of course, good old-fashioned in-store conversations.

Why Review Cards Can’t Remove Negative Reviews

Illustration of a woman with long hair in an orange shirt and blue pants sitting cross-legged with a laptop. Behind her, there's a large mobile phone displaying reviews with star ratings and user icons. Speech bubbles with star, like, and user icons are around her.

A common enquiry we receive at Review Cards is the request to delete a bad review. Now, this review could either be a genuine experience a customer has had or just simply fake. The obvious problem with this is that potential or current customers won’t be able to tell which is real and could easily believe a false review, regardless of how exaggerated it might sound.

Do Reviews Keep People on Your Website for Longer?

Illustration of three people interacting with a large smartphone. One person gives a thumbs up, while the other two provide star ratings with speech bubbles; one holds a five-star rating, and the other walks with a three-star rating. The background is a gradient of purple and orange.

We recently read an article that claimed that between 70-96% of people who abandon your website NEVER return.

How to train your staff to ask for reviews

Illustration of five people holding red star shapes, symbolizing positive reviews or ratings. They stand on a white background with various icons such as speech bubbles, hearts, and ratings visible in light, colorful bubbles behind them. The mood is cheerful and celebratory.

Train your staff to get more 5 Star reviews

In this article we’ll be looking at some simple ways to train your staff to get more 5 Star reviews for your business.

Why are Reviews Essential for Research Online, Purchase Offline?

Illustration of a delivery person holding a package and a woman with a tablet. Between them is a large smartphone displaying a map with location markers and houses. The background contains abstract shapes and leaves.

The internet has changed how many of us shop, but in an increasing complex retail world, have retailers really considered the modern customer journey?

The Importance of Collecting Online Reviews

Three people are standing around large, 3D representations of a yellow exclamation mark and a blue question mark. One person is holding a small rectangular sign. The background features soft blue clouds, giving a whimsical and problem-solving atmosphere.

Online reviews are continuing to gain significance in the process used by consumers to select businesses they wish to work with, so it is extremely important for businesses with an online presence to ensure that prospective customers are able to access honest feedback.

What to do With the Customer Feedback You’ve Collected

Illustration of four people interacting with a large five-star rating system. Three stars are fully colored; one person is adding the fourth star and another is working on the fifth. Two people are standing and pointing, while another is sitting and looking at a device.

Done right, the communication you have between you and your customers can easily become one of the best marketing tools for your business.

Writing Fake Online Reviews Could be Made Illegal

Isometric illustration of a smartphone displaying two chat bubbles. Each chat bubble contains white text lines and a 5-star rating. One star is falling away from the lower chat bubble. Scattered stars are falling below the phone. The background is white.

Source
As a review platform, you’ve probably heard us talk about fake reviews pretty frequently. But today, we bring you some promising news! The government have outlined some plans to make it illegal for businesses to both write and host fake online reviews.

How to Plan a Campaign for Collecting Reviews

Illustration of four people holding large gold stars in front of an oversized smartphone screen displaying smaller stars and smiling emojis. Two rating icons with stars and conversation bubbles float in the background, suggesting positive feedback or review ratings.

Whether your business is new to collecting online reviews, or has been doing it for a while and you’re in need of some fresh ideas, we hope this blog helps you plan and/or revitalise your campaign!
Set clear goals.

UK Firms Caught Buying Fake 5-star Google Reviews

A review rating filter displaying options: 4.5 stars and up, 4.0 stars and up, 3.5 stars and up, 3.0 stars and up, 2.5 stars and up, and 2.0 stars and up. Each option has its corresponding number of gold stars and gray stars.

Source
Which? has exposed a group of paid reviewers providing fake reviews to lots of UK businesses on Google, ranging from home improvement services to stockbrokers.

The quick and easy way to get more 5 star reviews

Author: Mark